Where do I find my orders and cancel a send?
Use Send to a list for drafts and scheduled mailings. Use Orders for individual cards in the selected space, or account orders for your account’s order view.
Choose the right space
Check the space name. Cards in another space may not appear in the current view.
Find the mailing or card
Open Send to a list for a scheduled run, including small sends. For an individual card, open Orders and search by recipient or card code.
Open the details
Check the current status, card and envelope previews, arrival window and any problem needing your attention.
Cancel if the action is available
Open the cancel action and read the deadline and credit details before confirming. Canceling a scheduled mailing releases its reserved credits. A physical card can only be canceled before it enters production.
If the card is already being made or the cancel action is unavailable, contact support with the card code. Turning off a rule does not cancel cards it has already created.
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