Store card refunds
For cards bought through our store, including cards paid for with credits from a private Just me space, email hello@scribblecards.com within 30 days of delivery. Include your order number and the email address used for your order. You do not need to give a reason or send the card back. The guarantee covers a change of mind, a late card or a problem with the card. If it never arrives, contact us within 30 days after the latest estimated arrival date. If it arrives later, you still have 30 days from its actual delivery.
What we refund for store cards
We refund the full amount paid for the card, including any applicable tax, to the original payment method. If you paid with private Scribble credits, we restore the credits used for that card. There are no return shipping costs, refund fees or restocking fees. The card can be opened, written in or damaged; its condition does not affect this guarantee.
We'll confirm by email when your refund has been processed. Your bank or payment provider determines when it appears in your account. If we made a mistake with your card, you can choose a free rewrite and resend instead of a refund.
Shared business space cards
For cards sent from a shared business space, including campaigns and API orders, you can cancel each card before writing begins and its credit returns to your balance. Once that card enters production, we cannot offer a refund because you changed your mind or supplied the wrong message or address. If Scribble makes a mistake, fails to mail a card, or a card is lost or damaged in the mail, email hello@scribblecards.com with the card code. We will rewrite and resend the affected card free or restore its credit. If we cannot send the card, you may choose a refund for that card instead.
For business cards ordered before this policy was published, we honor the refund terms shown when you ordered, including the previous 30-day satisfaction guarantee.
Canceling before writing
Contact hello@scribblecards.com as soon as possible if you need to stop a card. We can cancel it before writing begins. Once a pen touches the card, we may be unable to stop delivery. Store cards remain covered by the 30-day satisfaction guarantee above.
Unspent credits
Separately, you can ask for a refund of unspent Scribble credits within 30 days of buying them. That refund goes to the original payment method. Credits do not expire. See the terms of service for details.
Delivery timing
For cards sent as soon as possible within the United States, allow up to 7 business days, including 1–2 business days for writing and mailing and 2–5 business days for USPS delivery. Business days are Monday through Friday, excluding postal holidays. Scheduled cards follow the delivery window selected when ordering. Arrival dates are estimates.
Contact
Scribble is a trading name of Devon Oak LLC, 5900 Balcones Dr STE 100, Austin, TX 78731, United States. For refunds, email hello@scribblecards.com. Please do not mail cards to this address; no physical return is needed.