What we do
You give us a message and an address. A machine holding a real pen writes the card and the envelope, we stamp it and hand it to USPS. Everything on the card is written in ink by a machine — nothing is printed handwriting, and we do not claim a human wrote it.
Your account
- You are responsible for what happens under your account, including anything an API key or a connected AI assistant does with it.
- Keep your keys secret. If one leaks, revoke it in Integrations — that is immediate and it is yours to do.
- One person may hold several organizations; each has its own credits, and they do not pool.
Credits
- One credit sends one card, including US postage. The per-credit price falls with the quantity bought in a single purchase.
- Credits are bought in advance and do not expire.
- A credit is spent when a card is accepted for production. A card we cancel before it reaches a machine returns its credit. Once writing begins, delivery may no longer be stoppable, but our card satisfaction guarantee still applies.
- Credits have no cash value. A card refunded under our satisfaction guarantee returns the credits used to send it. Separately, unspent credits can be refunded to the original payment method within 30 days of buying them if you ask.
What we will not write
We will refuse, and refund the credit, for anything that:
- threatens, harasses, intimidates or stalks the recipient
- is unlawful where it is sent, or promotes something unlawful
- impersonates a real person or organization in order to deceive
- is a deceptive commercial offer, a scam, or a fake invoice
- contains sexual content involving minors, or incites violence or hatred
- infringes someone's copyright or trademark
We do not read every card. These are the grounds on which we act when something is reported or noticed, and a repeated breach ends the account.
Canceling a card
A card can be canceled while it is still waiting for a machine. A card paid for with credits returns its credits; for other payments, contact hello@scribblecards.com for a refund to the original payment method. Once writing begins, we may no longer be able to stop the card from being delivered. This applies however the card was sent: from the app, from the API or through a connected AI assistant.
30-day satisfaction guarantee
Every handwritten card order has a 30-day satisfaction guarantee. Ask for a full refund for any reason within 30 days of delivery. No physical return is required, and there are no return, refund or restocking fees. Refunds go to the original payment method; if you paid with Scribble credits, we restore those credits. See our returns and refunds policy for how to ask.
Delivery
For cards sent as soon as possible within the United States, allow up to 7 business days: 1–2 business days to write and mail the card, then 2–5 business days for USPS delivery. Business days are Monday through Friday, excluding postal holidays. If you schedule a card for later, its delivery window follows that schedule. Arrival dates are estimates because USPS handles the final delivery. If your card is late, missing or not right for any reason, our satisfaction guarantee applies. If we made a mistake, you can also choose a free rewrite and resend.
Your content
Your messages, artwork and contact lists remain yours. You give us only the permission needed to write, print and post them, and to keep the records described in the privacy policy. You confirm you have the right to send to the addresses you upload.
Our service
We aim to keep the service running but do not promise a specific uptime. We may change features; we will not remove something you depend on without telling you first.
Liability
To the extent the law allows, our total liability for any claim is limited to what you paid us in the 12 months before it arose. We are not liable for indirect or consequential loss — lost profit, lost business, or lost opportunity. Nothing here limits liability for fraud, or for anything that cannot be limited by law.
Ending it
You can close your account whenever you like; unspent credits bought in the last 30 days are refundable. We may suspend or close an account that breaches these terms, and will say why. Cards already in production still go out unless you cancel them.
Law
These terms are governed by the laws of the State of Texas, and the courts of Travis County, Texas have jurisdiction.
Contact
Devon Oak LLC, 5900 Balcones Dr STE 100, Austin, TX 78731, United States. hello@scribblecards.com.